Terms of Service

Last Updated: April 11, 2026

These Terms of Service ("Terms") govern your use of the Talon AI website and services provided by Talon AI LLC ("Company," "we," "our," or "us").

Company Information

Talon AI LLC
8575 Fern Ave Suite 108
Shreveport, LA 71105
Email: matt@runtalon.ai

Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the service.

Services Description

Talon AI provides professional automation services including:

  • Business process automation consulting
  • Custom AI operations implementation
  • Workflow analysis and optimization
  • Ongoing system management and support

Service Engagement Process

Initial Consultation

All engagements begin with a consultation to assess your needs and determine project scope.

AI Operations Audit

Our $500 AI Operations Audit includes a comprehensive workflow analysis delivered as a standalone document, regardless of whether additional services are purchased.

Implementation Projects

Build projects are scoped individually based on complexity and requirements, typically ranging from $2,500 to $7,500.

Ongoing Management

Managed operations services run $500 to $2,500 per month and include ongoing optimization and support.

Payment Terms

  • Audit fees are due upon completion of the audit deliverable
  • Implementation project fees are typically structured as 50% upfront, 50% upon completion
  • Managed services are billed monthly in advance
  • All payments are due within 30 days of invoice date
  • Late payments may incur a 1.5% monthly service charge

Client Responsibilities

You agree to:

  • Provide accurate and complete information about your business processes
  • Grant necessary access to systems and data required for the project
  • Respond to information requests in a timely manner
  • Test and provide feedback on delivered solutions
  • Maintain appropriate backups of your data

Our Responsibilities

We agree to:

  • Deliver services with professional skill and care
  • Maintain confidentiality of your business information
  • Provide ongoing support for implemented systems
  • Respond to support requests within 24 hours during business days

Intellectual Property

Client Data and Processes

You retain all rights to your business data, processes, and proprietary information.

Custom Solutions

Upon final payment, you receive full rights to custom automation solutions built specifically for your business.

General Methodologies

We retain rights to general automation methodologies, frameworks, and non-client-specific intellectual property developed in the course of providing services.

Confidentiality

Both parties agree to maintain strict confidentiality regarding:

  • Business processes and operational data
  • Financial information
  • Customer data and lists
  • Proprietary systems and methods
  • Any other non-public information shared during the engagement

Data Security

We implement industry-standard security measures:

  • All automation systems run on your infrastructure or dedicated hardware we control
  • Your data never touches shared servers or third-party AI training pipelines
  • Access is limited to authorized personnel only
  • All data transmission is encrypted

Warranties and Disclaimers

Service Warranty

We warrant that services will be performed with professional skill and care in accordance with industry standards.

System Performance

While we strive for optimal performance, we cannot guarantee 100% uptime or error-free operation of automated systems due to factors beyond our control.

Results

Business results depend on many factors. We cannot guarantee specific revenue, cost savings, or operational improvements.

SMS Messaging Program

Talon AI LLC operates an SMS messaging program for prospects who have submitted a phone number through the contact form at runtalon.ai/contact and have actively consented to SMS contact, and for existing business clients who have agreed to operational SMS communication as part of their service engagement.

SMS Program Use Cases

The Talon AI SMS program sends the following types of messages: (a) appointment confirmations and reminders for discovery calls, consultations, or scheduled meetings; (b) follow-up communications related to inquiries the recipient has initiated; (c) account notifications and service-related updates for active clients; and (d) operational messages about deliverables, schedule changes, or onboarding steps. Talon AI does not send unsolicited promotional SMS, political messaging, or third-party marketing through this program.

How to Opt Out

Recipients may opt out of SMS messages from Talon AI LLC at any time by replying STOP to any SMS message received. Opt-out is processed immediately and is permanent unless the recipient subsequently re-opts in through the contact form at runtalon.ai/contact. To request help, recipients may reply HELP to any SMS or contact matt@runtalon.ai. To opt out of all communications including email, contact matt@runtalon.ai directly.

Message and Data Rates

Standard message and data rates may apply to SMS messages sent and received through this program. Message frequency varies and depends on the nature of the recipient's relationship with Talon AI LLC. Recipients are responsible for any charges from their wireless carrier related to receiving or sending SMS messages. Talon AI LLC is not responsible for carrier-imposed costs.

Carrier Liability Disclaimer

Wireless carriers (including but not limited to AT&T, T-Mobile, Verizon, and their respective affiliates) are not liable for delayed or undelivered SMS messages sent through the Talon AI messaging program. Talon AI LLC makes no guarantees regarding message delivery times or successful receipt, as delivery is dependent on third-party carrier networks and recipient device availability. Recipients should not rely on SMS as the sole channel for time-sensitive communications.

Age Restriction

The Talon AI SMS messaging program is intended for recipients who are at least 18 years of age. By submitting a phone number and consenting to receive SMS messages, the recipient represents and warrants that they are 18 years of age or older. Talon AI LLC does not knowingly send SMS messages to individuals under 18.

Limitation of Liability

Our liability is limited to:

  • The total amount paid for the specific service in question
  • Direct damages only (no consequential, indirect, or punitive damages)
  • Claims made within one year of the incident

Termination

Project Termination

Either party may terminate a project with 30 days written notice. You will be responsible for payment of work completed to the termination date.

Managed Services

Managed services may be terminated with 30 days written notice. Final billing will be prorated to the termination date.

Immediate Termination

We may terminate services immediately for:

  • Non-payment after 60 days
  • Breach of confidentiality obligations
  • Illegal or unethical requests

Dispute Resolution

Any disputes will be resolved through:

  1. Direct negotiation between the parties
  2. Mediation if negotiation fails
  3. Binding arbitration in Shreveport, Louisiana if mediation fails

Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict of law principles.

Modifications

We may update these Terms periodically. Significant changes will be communicated via email. Continued use of our services after changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

Questions about these Terms? Contact us:

  • Email: matt@runtalon.ai
  • Mail: Talon AI LLC, 8575 Fern Ave Suite 108, Shreveport, LA 71105